I’ve seen a lot of dashboards that failed to meet users’ and organizations’ expectations. There are a variety of reasons why this happens and, in this video and post, I focus on one of the most common ones, which is that the people who designed the dashboard didn’t fully understand the distinction between problem scanning and performance monitoring. When this happens, the dashboards that they end up designing don’t fulfill either of these needs well. This video and post are based on a chapter from my upcoming book, Practical Dashboards.