A short video interview with performance measurement and improvement expert Louise Watson, in which she explains why a dashboard on its own won’t improve organizational performance. We also cover some of the common bad practices that torpedo performance improvement initiatives, as well as key elements that are required beyond just having a dashboard. Some absolute gems for anyone who’s ever struggled with how to choose the right KPIs.
Read moreHighlight “obviously wrong” values on dashboards!
Because errors do happen, our dashboards will sometimes contain “obviously wrong” metric values, such as a “Customer Satisfaction Rating” of 12.5 on 10, or a “Manufacturing Defect Rate” of -14%. It’s essential that our dashboards be “smart” enough to detect such obviously wrong values so that we can visually flag them as incorrect on the dashboard. If we don’t flag obviously wrong values, users will likely notice them anyway, putting the accuracy of every other value on the dashboard into question.
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